Collaborative event sales software that increases qualified leads and drives direct revenue. cordon bleu: garnished or accompanied by ham and Swiss cheese. Hospitality is the relationship between a guest and a host, where in the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. Bed Tax: An added price to a hotel room imposed by the city or country based on where the hotel is located. Here you will find 6230 terms with their proper meaning. See more. PRPN: Industry acronym for per room, per night. cook-out: meal cooked or served outdoors. Half-Pension: Similar to a half-board, however secondary meal is dinner. Learn hospitality skills for today’s world, including: Common restaurant terminology and its … However, don’t miss the opportunity to get it. Professionals in the hospitality industry say these are the hotel acronyms and abbreviations you need to know. What is the meaning / definition of Hospitality Industry?. Usually communicated as a number of rooms or percentage of total rooms available. Island Booth/Stand/Exhibit: Aisles are created on all four sides of the booth, stand, or exhibit. Destination Management Company (DMC): Organization that aids planners via their extensive knowledge and connections pertaining to a specific locale. Average Daily Rate (ADR): A metric system used in the hospitality industry to measure the average rate paid for rooms sold. On the other hand, hospitality is a place where one can see the connection between a host and a server. Stop Sell: The act of stopping the hotel from being booked on distribution channels, used when hotel is sold out during a certain time period. Hollow Circle Setup: Circular room arrangement in which tables/chairs all face one another. Start studying Hospitality Management Terminology. Handcrafted with hard work and love by us, https://www.mozaikhospitality.com/wp-content/uploads/2016/09/logo-1.png. Dedicated Bandwidth: Bandwidth available to only a specific group. Incentive Travel: A prized or rewarded trip to stimulate the productivity of employees. hospitality (countable and uncountable, plural hospitalities) 1. Minimum Acceptable Rate (MAR): Lowest rate that a hotel will accept from a group, determined via displacement analysis. Other Revenue: Term for group revenue that is not made from room blocks or food and beverage. Peak Night: Term for the date of an event where the room block is the largest. Als Hospitality (engl. Workspace provides commercial property to let throughout London including offices, studios, light industrial and workshop space. So, start impressing your customers and outpace your competitors. Refer to our Privacy Policy or contact us at privacy@cvent.com for more details. Hospitality = Gastlichkeit) Management wird die professionelle Beschäftigung mit infrastrukturellen und personenbezogenen Dienstleistungen für verschiedene staatliche, gemeinnützige und privatwirtschaftliche Einheiten bezeichnet. Pitfalls: A danger or problem that is hidden or unexpected. Exposition: Another term for a large exhibit or trade show. Changes in this status should be promptly communicated to the front office in order to maximize room sales and revenue. Also known as Net RevPAR. Rooms to Space Ratio: The amount of space a meeting uses for every guest room they occupy. What is the hospitality industry? Diagram events, wow attendees, and win clients with free planning tools. Z Hotel: A boutique hotel set in various locations around the world. Hotelligence: Historical electronic booking data reports from Global Distribution Systems (GDS) that include information on rates and length of stay patterns, business sources, for their local competitive sets, and individual subscriber properties. Discover accessibility guidelines for events here. terminology list to our readers. Sales Yield: The income or profit arising from sales. The Wikipedia page defines one, but alludes to the other. Hot Buttons: An issue that evokes emotional reactions, issues, and legal principles in hotel contracts that causes friction between planners and suppliers. (warm welcome) hospitalidad nf nombre femenino : Sustantivo de género exclusivamente femenino, que lleva los artículos la o una en singular, y las o unas en plural. The number of guestrooms or covers contracted to a group: ALOS: Average Length of Stay: ARI: Availability, Rates and Inventory: AV: Audio Visual: BAR: Best Available Rate: BC : Banquet Check. 4) Identify the … Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more. Occupied: A guest is currently registered to the room. 2) Understand the economic, social and environmental benefits and costs of tourism. ADR, or Average Daily Rate Is the mean rate charged by the hotel on any given day for any given segment. JD Power: A company that conducts guest satisfaction surveys. Common incentive offered when negotiating room blocks. But there are also behind-the-scenes jobs that include positions in sales, marketing, and accounting. Get the top MICE abbreviation related to Hospitality. 1709, [Jonathan Swift], “The Metamorphosis of Baucis and Philemon, Burlesqu’d; from the 8th Book of Ovid”, in Baucis and Philemon; a Poem. FIT has two levels of meaning. Hospitality is friendly, welcoming behaviour towards guests or people you have just met. Walk: Moving guests to a nearby hotel when overbooking occurs. In this glossary, we explain definitions of the hotel industry terminology from rate parity, hotel revenue management to loyalty marketing programs and distribution channels. Every industry has its jargon. Rooms Yield: An equation averaging revenue from all rooms, divided by number of rooms in a hotel, divided by 365 nights. Als Catering und Hospitality Services wird die angewandte Wissenschaft von professionalisierten, personenbezogenen Dienstleistungen zur Versorgung von Menschen außerhalb ihres privaten Haushalts bezeichnet. Average Published Rate (APR): A rate taken by averaging all types of hotel rooms … Definition of hospitality in the Definitions.net dictionary. Crescent-Round Setup: Seats occupy only about two thirds of  a table so that no attendees have backs to the speaker. Look-to-book ratio: Rate of traffic that looks at a listing on a website compared to the number that book. That's the basic hospitality terminology matrix for forecasting. Chpt 1-PHT-Key Terms 21 Terms. Now their dreams come true. Term & Meaning; 1: Account receivables. 20+ Hospitality Industry Terms Defined. Get all the support you want for your events because we know hospitality matters. As companies increasingly invest in business travel, they must equally invest in a managed travel program that balances employee needs with corporate … confidential tariff: a schedule of wholesale rates distributed in confidence to travel wholesalers and agents. Attendance Building: Programs for marketing and promotional purposes designed to increase attendance at conventions, trade shows, meetings, and events. Refer to this hotel terms dictionary to make sure your “lingo” means the same while talking with business partners. Room Block: A specific set or count of rooms that are reserved for guests in a group. Lanai: A room that has a balcony or patio with an overlook of water or garden. Alternative Availability: Suggesting other available properties when the requested property is unavailable. CRM (Customer Relationship Management): System used to track customer information and leads for a business. Occupancy Forecast: A prediction of occupancy for a set period that helps hotels define their business goals. Acceleration Clause: Contract provision that accelerates deposit payment or increases prepayment in case of default or lack of credit. Wholesaler: A third-party organization that sells hotel rooms such as sites, distribution channels, extranets, or merchants. Are you in need of improving your hotel knowledge?. Pipe & Drape: Tubing and drapery that separates individual booths or stations. Hotel Speak provides actionable hotel marketing advice for hoteliers and hotel marketers. Measures a hotel’s RevPAR performance relative to an aggregated grouping of hotels (i.e., competitive set, market or submarket, etc.). Hearing several new, unfamiliar terms? conductor, and (in Europe) courier: Tour manager/guide - both terms have roughly the same meaning and are used interchangeably. Affinity Group: A group formed around a common interest where members are usually of the same organization. Not every room status will occur for each guestroom during every stay. quizlette7162208. Our expert team work hard on this project which results this outstanding collection. Forecasting Model: Models or systems used to predict KPIs. Distressed Sale: A desperate need to sell assets due to unfavorable conditions results in seller receiving a lower price. Act of God: Natural disaster that could not have been predicted at the time of the contract signing. Finally we completed “Encyclopedia of Hotel Management Terminology” (The Biggest Collection of Hospitality Glossary). Are you in need of improving your hotel knowledge? A ʿAbd (عبد) (for male) ʾAmah (أمة) (for female) Servant or worshipper. 21 Terms. What does MICE stand for in Hospitality? Usually used for group business. Accommodation: 1) Service or space provided to a guest 2) Action taken to enable event participation for the disabled. Overbooking: When more rooms are sold than are physically available to sell. Free Event Management Software for Planners and Properties. 1.1. The Xotels Glossary clarifies hotel and revenue management terminology. An executive chef is a managerial role that involves a lot of work behind the scenes in the hospitality industry. Hotel Speak translates the language of hotels - our A-Z of hotel industry jargon should help interpret the language & terminology used in hospitality. House Manager: The manager underneath the General Manager in ranking that is responsible for an individual hotel, unlike the General Manager–who covers more than one. Double Occupancy (DBL): The hotel rate covers up to 2 people in the room. The act or service of welcoming, receiving, hosting, or entertaining guests.quotations ▼ 1.1. ROOM STATUS TERMINOLOGY. Although some terms may be recognizable, others can now be added to your business vocabulary. Cold Call: A solicitation of business to convince potential customers to buy from a salesperson with no previous contact prior to the call. Hospitality definition, the friendly reception and treatment of guests or strangers. It will include all event related … Offsite: A company meeting or function that occurs off company grounds and requires external space. Next Page . Glossary of business terminology. PPPN: Industry acronym for per person, per night. Owner’s Priority: An incentive fee included in hotel management agreements earned by a manager after the owner receives a return of a specified portion of the investment in the property. Unconstrained Demand: The demand for a hotel regardless of any capacity limitations. An executive chef oversees the food operations in restaurants, hotels, casinos, or other venues that serve food. Talking in terms of RRM helps level the playing field when discussing different types of hotels. Hospitality . Booking Pace: Average speed of individual bookings between group booking date and arrival date. Receptive Operator: Specialists who handle arrangements for incoming visitors, such as airport transfers, restaurants, and accommodations. Catering is no different. In order to successfully conduct business with others outside of your realm of the industry, a mutual understanding of vocabulary is essential–whether you’re an expert event planner or a hotel sales manager, and every role in between. Synonyms: guestfriendship, guestfriendliness 1.2. Rack Rate: The original price of a hotel room before any discounts or promotional rates are applied. In general terms, the meaning of hospitality centres on the belief that strangers should be assisted and protected while traveling. Term for popular event city that does not meet infrastructural requirements such as convention space to be considered a first-tier city. The cordial and generous reception of guests. Here you find ten of the most significant hospitality trends for 2021. European Plan, means only the stay is included in the rates and you will have to pay extra for using the dining facilities at the hotel.In general terms, it can be called the "Room Only" Plan. Occupancy Rate: An average of occupancy over a defined period of dates. What does hospitality mean if the customer has a positive experience? FIT means Free Independent Traveler or Free Independent Tourist. A new Refreshing Website for Casa Delfino, New Breezy Presence for Blue Sand Folegandros, © MOZAIK 2016-2020. Request for Proposals (RFP): Document containing the services and requirements for an event that is sent to hotels to solicit a bid. Usually constructed of lightweight aluminum. core list: list of items always in stock. Source of Business: A breakdown structure a hotel uses to track how business brought in and which channel it came from. MICE: Industry acronym for Meetings, incentives, Conference, & Exhibitions. I cannot name anyone … 2. quizlette7162208 . Cambridge Dictionary +Plus Front Office Management - Terminology. As the new hospitality season of 2018 is about to begin, most of you are ready to welcome your guests and offer them the best holidays’ experience!. Gala Dinner: Social function that generally includes speakers or performers. RevPar: Revenue per available room calculated on the number of rooms available to sell in a hotel. Site Inspection: In-person evaluation of the hotel and event space by a planner. European Plan (EP): One hotel package that excludes coverage of meals. Food services jobs also abound in the hospitality industry, including wait staff and food preparation jobs. A hospital is usually referred to as a medical treatment center. For the frequent traveller, the language used in regards to hotels maybe of second nature. Gross Operating Profit (GOP): The result of the hotel’s gross operating revenue, minus gross operating expenses. Daily Delegate Rate – A per person rate for conference room rental, refreshments, catering, and any other services that a conference/meeting might require. Extranet: Back-end of a hotel sales website allowing hotels to log in and enter all their rates, availability, and restrictions. Seamlessly manage and optimize group sales performance across your entire portfolio. Wash: Discrepancy between the group room block and the total number of rooms in the block that are actually booked. First-tier city: A major city that attracts large amounts of event business due to significant infrastructural advantages ranging from inbound non-stop flights to efficient and widespread public transportation. Hospitality and related industries have been hit hard by the crisis. Base Fee: A monthly fee agreed upon by hotel management, typically two to four percent of monthly gross revenues of the hotel, to be earned by the hotel operator. Boardroom Setup: Room set that seats executives along a long table with the chief executive at the head. Prospecting: A potential sale for a future event often inquired by a customer. Outside Vendor: Any supplier that is not in-house nor a preferred vendor of the hotel. Market Share: A percentage of business within a market category. Learn more. Enterprise Planner: An event planner that works exclusively for a large corporation coordinating brand events that range from internal meetings to conferences. 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